Our fully-managed offering can be deployed on any one of our rock-solid hosting platforms from our dedicated server offering, Intelligent Hosting all the way up through our market-leading Savvis Symphony Cloud platform. We remove the capital expense associated with procuring hardware and licensing and help you bring your communities online and manage them as they grow.
Increase organizational effectiveness
Companies can not expect to do more with fewer employees by relying on stale collaboration software or a cumbersome intranet portal. The Savvis SBS solution is built on an advanced social networking software platform and deployed on our fully managed infrastructure and can help break down barriers, bridge social and cultural divides, speed productivity, spur a collaborative culture, and capture institutional know-how.
Savvis SBS increases organizational effectiveness by providing individuals a 360-degree view of conversations and activities across previously isolated information silos.
Improve win rates
In today’s digital marketplace, attracting and keeping prospects on your websites requires more than fancy flash animations and run of the mill stock photography. Allowing prospects to engage your brand through an online community is often the first step to converting them to customers. SBS brings agility to the sales and marketing processes—a key to improving win rates—by making it easier for marketing and sales teams to connect, find resources, get answers, and share best practices while providing a transparent forum where customers and prospects can freely engage each other as well your sales and marketing teams.
Ideation to commercialization
Ideas are the new currency. Driving innovation and new products to market requires more than a series of single threaded conversations or emails; it's about tapping into the collective conversation to extract the best ideas. Savvis SBS will help you foster a meaningful dialogue between customers, partners, developers, and employees and provide business insight that will accurately respond to the needs of your customers and the larger marketplace.
SBS can help to shorten the time it takes to get from ideation to commercialization by connecting your globally dispersed workforce and the siloed functions within your organization to your customer feedback and help you bring the right products and services to market quickly.
Build customer loyalty
With ever-tightening support budgets and fewer support resources, businesses today are struggling to maintain high customer satisfaction. Your customers’ expectations for support have changed. They won't stand for outdated knowledge systems, time-draining phone calls or scripted responses. Your customers demand to be treated as individuals and expect your company to accommodate and respond to their individual needs and issues. If you don’t do it, your competitors will.
SBS helps build customer trust and loyalty, providing transparency into support activities and allowing customers to see whom they’ve engaged with, actions taken, and a history of all previous conversations in the support community.